Hello,
I am a very satisfied customer of WeWeb.io. It is an incredible tool that has allowed me to develop the front end for my SaaS in record time. However, I am writing to provide feedback on an important aspect that I believe should be reviewed.
@Raphael, I am referring to the resolution of issues. Today marks one month since I created a ticket for a problem that prevents me from updating my application (the ZIP file generated during deployment has an issue extracting the files). Your team informed me that they would look into it but mentioned that they have a priority system and that I am the only person experiencing this problem. My complaint is as follows: as a paying customer with a production application, I cannot wait a month (and I am still waiting) to update my application. I understand that an issue affecting only one user may not have the same priority as others, but as a customer, I need assurance that if something goes wrong, the support team can resolve it within a few days, regardless of whether it affects only me or many users. I wouldn’t mind paying for a more expensive license if necessary.
I would like to conclude by reiterating how pleased I am with your product. However, if you are unable to respond to such incidents in a shorter timeframe, I believe it cannot be considered reliable for a production environment.
Thank you and regards,
J. Santin
