Hi. I have a ticket that was submitted on July 27th that is still unresolved. It changed to Under Development on September 7th and is still in that state. When can I expect it to be fixed please?
Hi @Dorian 
Yes, so first of all, an apology!
Our bug review processes didn’t anticipate summer holidays properly. This created a backlog of non-critical bugs reported in July / August that we are still working through. By non-critical I mean bugs that don’t affect the live app or for which there is a workaround.
We worked on improving our processes in September so this doesn’t happen again. We just finished the third iteration of the new process and so far it’s been a success. That said, we still expect it will take another 5-6 weeks to get back to normal as we continue to treat critical bugs in priority even if they are more recent 
Really sorry for the inconvenience. As you know, we are constantly iterating and trying to improve.
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Thanks @Joyce appreciate the explanation!