I cannot publish my applications

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1

I have a problem trying to update the plan to Starter, It says “succefully updated” but it doesn’t work and I am not able to publish the project.
It happens to me in 2 projects.

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Can anyone hepl me? I open two urgent support tickets but I have no answer.

2

Hi, we replied to you in the support ticket, we will continue communicate in the ticket in case it require sensitive information.

We dont see any new project plan subscription associated with your email. So maybe the payment is not finalised on your side ?

3

Hi,
I answer your first message here:

  • Yes, I try to subscribe in the URL you send me and I see following message:
    “your plan has been updated succefully”. But the plan is not changed to Starter.

Answer to the second message:

  • I cannot see if the credit card is working because the system never redirects me to the payment platform.
    Maybe I don’t explain me well. When I click on any “Subscribe” button, the system says always to me “your plan has been updated succefully”. It nevers redirect me to the payment platform. It means I never have the opportunity to pay.

I would like to pay the Starter plan monthly for both project. I would like to pay every month without clicking the “Subscribe” button.

Can you please help me with this issue?