What SLA can I plan around while on the Starter plan for chat response time, etc?
Hello @clncsports 
Most of the questions on the chat are answered in 24h, nevertheless, we prefer to take a conservative approach and tell you 48-72h.
It happens sometimes that the editor is down while some updates are made (we tell you in advance), but apps in production are never impacted, whichever the plan you’re on.
Don’t hesitate to tell me if you have more questions 
Thanks, @Quentin. Appreciate the conservative estimate…I’ll bake that into our assumptions and planning.
As always, appreciate the support!