I want to share a frustrating billing experience with WeWeb in hopes it helps others and maybe gets some attention.
In late November, my annual Grow hosting plan auto-renewed for $240 and I attempted to switch to the monthly plan so I could wind down my usage — I was not looking to commit to another year. I also had separate $20/month seat charges in November and December before reverting to the free plan, which further demonstrates I was transitioning off the platform, not doubling down on it.
When I contacted support, I was told that early cancellations of annual plans aren’t eligible for refunds and that the system “is unaware of your intentions.” They offered a $200 account credit toward future subscriptions — but I’m not planning to use the product going forward, so that credit is essentially worthless to me.
I asked for a straightforward $240 refund to my credit card and was told that “as a business, we can’t go back to November of last year and refund something.” It’s now February. November 29th was less than three months ago.
To be clear: I’m not asking for something unreasonable. I wasn’t actively using the product, I was clearly transitioning to a lower tier, and I raised the issue promptly. A $200 store credit for a service I don’t intend to use is not a resolution — it’s a way to keep my money.
Has anyone else dealt with this? Is there another escalation path beyond frontline support?