Allowing a Messenger Plug-in instead of directing to 404

Hey guys, we are using Intercom Support and have installed the Messenger plug in which sits on the top of WeWeb for support.

It also comes with a “Product Tour” which sits on top of components and guides users.

But currently, visiting the URL that should trigger the product tour:-
image

Is redirecting to 404.

Any ideas on how to make this web-page + Intercom tour visible to all users?