AI Just Does Not Work!

It returned a lengthy text description of what it had done, but hadn’t actually done any of it!!! And even worse, it deleted what was already there!!!

This is maddening.

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Have the same issue. Was trying to put into words what I have been facing but your screen recording does that perfectly.

I submitted a support ticket…

I’m having similar issues. When it works, it’s great. Then it doesn’t work multiple times and eats up credits. I’m having to work on the code within a different AI environment outside of weweb before I can move forward.

Please contact us over online chat so we can get into the details.

I submitted a support ticket

Thanks but as I have mentioned before and in several other threads in this community - you get the fastest service AND the best resolution by contacting the online chat, not by submitting a ticket.

OK well that’s confusing. I have been asked previously to submit tickets… I will chat now.

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Maybe you should remove the ability to submit a ticket then?

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I waited on chat for a while and no-one replied… Just reply to my support ticket please.

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Huh. @Joyce told me that tickets are escalated by submitting ticket vs the chat - unless I mis-understood her. It’s bonkers to me that they are not one and the same like pretty much every other software platform on the planet. There is a reason Intercom is the gold standard for support management.

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Also are we expected to read every comment on every form to see now there is a new preferred way of getting support. Unless I’m mistaken chat has only be available to everyone since 3.0…

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The struggle is real :wink:

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@Slavo We appreciate everything you guys are doing, but your tone comes across as quite dismissive sometimes. Perhaps (I hope) it is just a language issue. You really dont want to dismiss your customers’ valid concerns.

I agree that it’s confusing to have multiple options for support. Just give us one and we will be good (agree Intercom is amazing, I have it integrated with my own app, built on WeWeb!). :pray: