URGENT: We Pushed Library Update and Users Report Image Asset Issues

Developer corner
1

Hey @weweb-team @Joyce @Raphael ,

We have an URGENT issue in regards of the library system - affecting all Despia + WeWeb users.

  • We pushed an update adding more native features to WeWeb, and some users already upgraded the library, but now all their image assets are gone / not available.

- See user report:

IMG_1994
IMG_1994932×334 11.9 KB

IMG_1993
IMG_19931170×932 184 KB

The plugin did not change anything in regards of asset handling, but just added 3 new actions, nothing else.

Could you please investigate V16 of the Despia Library ( WeWeb Marketplace )

FOR ANYONE AFFECTED - We have reports saying that it works if you rollback to V15 (this of course is only a temporary solution) - If you are experiencing any interruptions with your WeWeb + Despia application, please DM me or email me at yacine@despia.com - and I will personally be able to help you resolve any issues in the meantime, while this gets figured out.

We are looking forward to the team’s help in this matter - to empower all WeWeb users to create amazing native experiences, without any hiccups.

Thanks,
Yacine - Despia CEO

1 Like
2

Hi Yacine, have you contacted our support?

I’ll ask them to prioritize this issue.

3

Thanks! I just contacted them :folded_hands::yellow_heart:

4

Good morning,

As a WeWeb + Despia user I’m suffering this error which is still going on. From my understanding it’s pending WeWeb to take action on it. It’s really urgent to have this resolved because it makes it impossible to update to a later version of the plugin without interrupting the whole service of the app.

Thank you for your understanding,

Jorge.