Purchase Error on Marketplace

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1

I’m attempting a purchase on the Marketplace and get an error on checkout:
Note the removed links are to the stripe website

"Cannot create a destination charge for connected accounts in US because funds would be settled on the platform and the connected account is outside the platform’s region. You may use the on_behalf_of parameter to have the charge settle in the connected account’s country. For more information on on_behalf_of, see [removed link since I’m a new user]. If using capabilities (e.g. card_payments, transfers), note that they affect settlement as well. For more information on capabilities, see [removed link since I’m a new user]. If you still need assistance, please contact us via [removed link since I’m a new user]

Anyone else in the US have this issue?
Cheers

2

@Micah has this :smile:

1 Like
3

Not sure what that means but it’s Micah’s item that I’m trying to buy

4

Hi @Matto :wave:

Can you create a support ticket here if you haven’t already?

5

Thanks for the attention,
Ticket was created :

https://e.customeriomail.com/e/c/eyJlbWFpbF9pZCI6IlJJVHNCUVVBQVpKR3BXdFNMOElmTnhjS1BYUkc0Zz09IiwiaHJlZiI6Imh0dHBzOi8vc3VwcG9ydC53ZXdlYi5pby90aWNrZXQvald0Wkl5RkFieHhseVIiLCJpbnRlcm5hbCI6Ijg0ZWMwNTAxYTQ3ZWQ1ZTgwMiIsImxpbmtfaWQiOjEwMDkzfQ/580ac46d6ad1b34921d14a763c88f8ccc4d17659593f8cb8ac70fdaeb23d993a

That link looks long but hopefully the right one

Thanks,
Matt

6

Unfortunately I have run into constant issues with the Marketplace. I’ve been in contact with WeWeb staff for about the past 2 months and my template is still unable to be purchased. :confused: