Wasted half an hour (now an hour) refreshing and refreshing and yet to get into the Weweb editor
Not a browser problem, tried with booth Google Chrome & Opera (which I downloaded just for this). I have also disabled all Chrome extensions. (but it doesn’t work with Opera anyway, so not an extension problem).
Not an internet speed problem, my internet is super fast.
Could be a location problem, I am based in Singapore.
Could be a project problem, is my project too big? Tried with a smaller project (with 5 page) and it takes hella long to load too, but, at least I can get in. My main project, can’t even get in. Honestly, I wouldn’t even say it would be a “big project”, maybe about 20 pages.
It is also important to note that yesterday it was working (hella slow too but at least I can get in). So if it’s a project problem that breaks the connection like a wrong piece of code, shouldn’t it work OR don’t work? Not sometimes work but sometimes don’t work.
No network activity and when it does have some activity it still doesn’t load the editor
Help please. SOS. Serious issue. Already opened ticket yesterday, but I need the editor to work now. It used to be that I just couldn’t use the editor night time when traffic was high, but now even during low traffic timings (i.e. past midnight in France time and morning in GMT+8 I can’t use it too)
As Weweb scales, maybe you can consider hiring some support staff that can fix stuff at non French hours. The problem is that at hours such as this where we are faced with serious issues at another timezone (the other side of the world), we cannot reach anyone to fix critical problems.
Actually, even during French hours, ticket response is very slow and most importantly the issue still persists… which would be fine for small bugs but I cant even enter the editor now. Hopefully published apps won’t face critical problems in the future because there would be no one to contact.
NOTE: 2 hours later I am in. BUT please, the issue is still there, I am confident after awhile it will bug out again and when it does, can’t enter again (very annoying and time-wasting)
Help
