# Weweb | Stripe infinite loading

**URL:** <https://community.weweb.io/t/weweb-stripe-infinite-loading/4707>\
**Category:** Ask us anything\
**Created:** [October 3, 2023, 10:36am UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707 "2023-10-03T10:36:15Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Khalil](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/khalil/32/5279_2.png) [@Khalil](https://community.weweb.io/u/Khalil)\
**Post date:** [October 3, 2023, 10:36am UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/1 "2023-10-03T10:36:15Z")

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Hello,

Recently I had a bug with Stripe where it tells me in the Weweb app, something like “doesn’t working/wrong inputs”, in red. I just had to reload the page to activate the stripe component.

Now I am facing an infinite loading with the Stripe component. Screenshot below. How do I get rid of it please?

 ![Screenshot 2023-10-03 123044](https://us1.discourse-cdn.com/flex016/uploads/weweb/original/2X/6/6d8cbcfc3a7946109b7bcbe62b0335707084743b.png)

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**Author:** ![lchira99](https://avatars.discourse-cdn.com/v4/letter/l/e274bd/32.png) [@lchira99](https://community.weweb.io/u/lchira99)\
**Post date:** [October 3, 2023, 8:24pm UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/2 "2023-10-03T20:24:48Z")

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I’m having the same issue. Were you able to fix this?

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**Author:** ![Khalil](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/khalil/32/5279_2.png) [@Khalil](https://community.weweb.io/u/Khalil)\
**Post date:** [October 4, 2023, 7:44am UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/3 "2023-10-04T07:44:02Z")

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I didn’t fixed it. However after a few moment (very long), sometimes it is appearing correctly. Then works. Sometimes the long loading come back.

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**Author:** ![Joyce](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/joyce/32/13232_2.png) [@Joyce](https://community.weweb.io/u/Joyce)\
**Post date:** [October 4, 2023, 9:22am UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/4 "2023-10-04T09:22:48Z")

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Hi both 👋

If it happens again, can you share more information about how things are setup in your project? Ideally, a short video walking us through your project, what you’re trying to achieve and what’s not working.

It can help us a lot to see if it’s a bug or something that can be improved in the settings.

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**Author:** ![lchira99](https://avatars.discourse-cdn.com/v4/letter/l/e274bd/32.png) [@lchira99](https://community.weweb.io/u/lchira99)\
**Post date:** [October 4, 2023, 2:09pm UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/5 "2023-10-04T14:09:00Z")

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Hi Joyce, thanks for the quick reply.

Here is a loom video of the issue: [Video](https://www.loom.com/share/44659b6d220a4ed7b567274ba0ecdc8e?sid=33c8db19-eae1-4f7a-887c-115fb567baa9)

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**Author:** ![Joyce](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/joyce/32/13232_2.png) [@Joyce](https://community.weweb.io/u/Joyce)\
**Post date:** [October 5, 2023, 1:00pm UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/6 "2023-10-05T13:00:51Z")

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On the payment page, can you try changing the trigger of your workflow to `On page load` instead of on app load?

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**Author:** ![lchira99](https://avatars.discourse-cdn.com/v4/letter/l/e274bd/32.png) [@lchira99](https://community.weweb.io/u/lchira99)\
**Post date:** [October 5, 2023, 1:52pm UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/7 "2023-10-05T13:52:03Z")

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Hi Joyce, I did, and still same issue.

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**Author:** ![Joyce](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/joyce/32/13232_2.png) [@Joyce](https://community.weweb.io/u/Joyce)\
**Post date:** [October 5, 2023, 2:37pm UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/8 "2023-10-05T14:37:02Z")

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Mmm I’m unable to reproduce the issue on my side unfortunately 😕

Could you [create a bug ticket here](https://support.weweb.io/) so the tech team can look into it?

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**Author:** ![chadsmithclt](https://avatars.discourse-cdn.com/v4/letter/c/8797f3/32.png) [@chadsmithclt](https://community.weweb.io/u/chadsmithclt)\
**Post date:** [October 5, 2023, 11:24pm UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/9 "2023-10-05T23:24:09Z")

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I’m facing the same issue

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**Author:** ![Joyce](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/joyce/32/13232_2.png) [@Joyce](https://community.weweb.io/u/Joyce)\
**Post date:** [October 6, 2023, 12:16am UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/10 "2023-10-06T00:16:46Z")

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Can you create a bug ticket as well if you haven’t already? That will help the tech team prioritize and allow you to follow the evolution of the issue.

FYI, we’re aware of a couple of Stripe issues so the team is already looking into it but since we don’t know yet if each behavior is related, I’d recommend creating a bug ticket of your own that describes the issue you’re having.

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**Author:** ![Alextr](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@Alextr](https://community.weweb.io/u/Alextr)\
**Post date:** [January 17, 2024, 6:23pm UTC](https://community.weweb.io/t/weweb-stripe-infinite-loading/4707/11 "2024-01-17T18:23:34Z")

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Any fix on this ?
