# WeWeb Email plugin not working

**URL:** <https://community.weweb.io/t/weweb-email-plugin-not-working/3607>\
**Category:** Ask us anything\
**Created:** [July 20, 2023, 9:30am UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607 "2023-07-20T09:30:09Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![takutitus](https://avatars.discourse-cdn.com/v4/letter/t/5daacb/32.png) [@takutitus](https://community.weweb.io/u/takutitus)\
**Post date:** [July 20, 2023, 9:30am UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607/1 "2023-07-20T09:30:09Z")

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I am using the WeWeb Mail plugin to send email notifications once a user submits a Contact us Form.  
I only just started using it and i get a status code 403 when testing it. After looking at the error message it says “RATE\_LIMIT\_EXEEDED”.

I have attached a screenshot of the error below.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/weweb/original/2X/4/432e1b58ac502852113c1561ffcafb6333f7a5ff.png)

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**Author:** ![Alexis](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/alexis/32/13248_2.png) [@Alexis](https://community.weweb.io/u/Alexis)\
**Post date:** [July 20, 2023, 2:14pm UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607/2 "2023-07-20T14:14:18Z")

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Please report a bug on [support.weweb.io](http://support.weweb.io) and we will take a look 🙂

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**Author:** ![JamesPan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/jamespan/32/3594_2.png) [@JamesPan](https://community.weweb.io/u/JamesPan)\
**Post date:** [July 24, 2023, 2:47am UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607/3 "2023-07-24T02:47:03Z")

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Depending on which option you use to add the recipient, it can generate a 403 or 500 error.

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**Author:** ![nick](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/nick/32/14997_2.png) [@nick](https://community.weweb.io/u/nick)\
**Post date:** [May 14, 2024, 1:45pm UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607/4 "2024-05-14T13:45:41Z")

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@takutitus @Alexis @JamesPan were there any updates on this? I am facing the same issue. Hitting a rate limit.

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**Author:** ![nick](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/nick/32/14997_2.png) [@nick](https://community.weweb.io/u/nick)\
**Post date:** [May 14, 2024, 2:12pm UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607/5 "2024-05-14T14:12:57Z")

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Just so everyone gets answers, you can’t send emails on a free plan.

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**Author:** ![Matt](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/matt/32/13947_2.png) [@Matt](https://community.weweb.io/u/Matt)\
**Post date:** [November 17, 2025, 12:33pm UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607/6 "2025-11-17T12:33:26Z")

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Same issue here, is that plugin still supported ?

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**Author:** ![Joyce](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/joyce/32/13232_2.png) [@Joyce](https://community.weweb.io/u/Joyce)\
**Post date:** [November 25, 2025, 6:37pm UTC](https://community.weweb.io/t/weweb-email-plugin-not-working/3607/7 "2025-11-25T18:37:54Z")

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Hey Matt 👋

Yes, the plugin is still supported but was developed for small MVPs and comes with rate limits which you can read about here: [WeWeb Email | Documentation](https://docs.weweb.io/plugins/extensions/weweb-email.html#plugin-limits)