# Problems with subscribing to plans

**URL:** <https://community.weweb.io/t/problems-with-subscribing-to-plans/9469>\
**Category:** Ask us anything\
**Created:** [July 1, 2024, 1:51pm UTC](https://community.weweb.io/t/problems-with-subscribing-to-plans/9469 "2024-07-01T13:51:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Abra](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Abra](https://community.weweb.io/u/Abra)\
**Post date:** [July 1, 2024, 1:51pm UTC](https://community.weweb.io/t/problems-with-subscribing-to-plans/9469/1 "2024-07-01T13:51:37Z")

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I had issues with the subscription of the WeWeb Team plan. I subscribed, but the questions about seats were not very clear. I still have the plan, but I purchased more seats, and for some reason, the seats are not in my account. However, I paid for them with my credit card. I can’t find where to get access to WeWeb’s commercial support, so I am contacting you here.

Best,

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**Author:** ![Joyce](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/joyce/32/13232_2.png) [@Joyce](https://community.weweb.io/u/Joyce)\
**Post date:** [July 2, 2024, 9:07pm UTC](https://community.weweb.io/t/problems-with-subscribing-to-plans/9469/2 "2024-07-02T21:07:30Z")

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Hi @Abra 👋

You can create a commercial support ticket [here](https://support.weweb.io/ticket/new/). Make sure you select the “Commercial support” category so it stands out from technical bug reports.

 ![CleanShot 2024-07-02 at 23.06.19@2x](https://us1.discourse-cdn.com/flex016/uploads/weweb/original/2X/c/cc331ffd2a1f877bcd80d2e15c6e9bf63e8e94cf.png)

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**Author:** ![Abra](https://avatars.discourse-cdn.com/v4/letter/a/f1d935/32.png) [@Abra](https://community.weweb.io/u/Abra)\
**Post date:** [July 3, 2024, 8:01pm UTC](https://community.weweb.io/t/problems-with-subscribing-to-plans/9469/3 "2024-07-03T20:01:29Z")

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Hello @Joyce

I did that and opened a ticket with the commercial support. But the response to the ticket was that the commercial team had answered me here in the community. And the response here was teaching me how to open a ticket. Can I talk to someone from sales by email? Please, my problem persists.

Best

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**Author:** ![Slavo](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/slavo/32/13253_2.png) [@Slavo](https://community.weweb.io/u/Slavo)\
**Post date:** [July 4, 2024, 8:59am UTC](https://community.weweb.io/t/problems-with-subscribing-to-plans/9469/4 "2024-07-04T08:59:08Z")

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Hi, I responded to you yesterday by email. If you still have issues or if my response does not solve your problem, pls answer my email.