# Implementing a support chat - any ideas? **URL:** \ **Category:** How do I?\ **Created:** [February 6, 2025, 10:27am UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303 "2025-02-06T10:27:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![garcilaso](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/garcilaso/32/11683_2.png) [@garcilaso](https://community.weweb.io/u/garcilaso)\ **Post date:** [February 6, 2025, 10:27am UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303/1 "2025-02-06T10:27:54Z")
Hi everyone, I’m exploring options to implement a support chat in my project. My ideal product would be similar to Xano’s support chat. I would need to integrate users with Xano database and put the front in WeWeb. Has anyone had any similar experiences? ![image](https://us1.discourse-cdn.com/flex016/uploads/weweb/original/2X/1/1fa9b1a9809408fe37ce85b03a59edfcc5119634.jpeg) There’s another post [Implementing Chat in Weweb? - #11 by Totzy](https://community.weweb.io/t/implementing-chat-in-weweb/3997/11) but people were looking more at native solutions. I’m happy to integrate an external product if you have any idea of what to look at 🙂 Thank you! ---
**Author:** ![Totzy](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/totzy/32/10721_2.png) [@Totzy](https://community.weweb.io/u/Totzy)\ **Post date:** [February 6, 2025, 11:03am UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303/2 "2025-02-06T11:03:28Z")
We’re currently exploring Real-time events from Xano. Each user has their own chatroom, and a workflow is triggered when the app starts, enabling us to generate instant notifications on each chatroom. Everything is functioning smoothly at this point; however, the only drawback we’ve encountered is that pressing the enter key does not send the message. ---
**Author:** ![DanielL](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/daniell/32/13398_2.png) [@DanielL](https://community.weweb.io/u/DanielL)\ **Post date:** [February 6, 2025, 12:56pm UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303/3 "2025-02-06T12:56:56Z")
Hi, if you’re in a hurry, it might be easier to just integrate Crisp: [How do I add a live chat to my website? | Crisp Helpdesk](https://help.crisp.chat/en/article/how-do-i-add-a-live-chat-to-my-website-10wcj3l/) ---
**Author:** ![ryanev](https://avatars.discourse-cdn.com/v4/letter/r/df705f/32.png) [@ryanev](https://community.weweb.io/u/ryanev)\ **Post date:** [February 6, 2025, 1:53pm UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303/4 "2025-02-06T13:53:53Z")
FYI Xano uses Intercom. Sometimes it’s best to go with a pre-made solution so you can focus on your core product > **[Intercom: The best AI agent built on the best customer service platform](https://www.intercom.com/)** > > Intercom is the complete AI-first customer service solution. With Fin AI Agent, the human-quality AI agent that works with any platform, Tickets, Inbox, Phone and Help Center. ---
**Author:** ![Micah](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/micah/32/9102_2.png) [@Micah](https://community.weweb.io/u/Micah)\ **Post date:** [February 6, 2025, 3:26pm UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303/5 "2025-02-06T15:26:10Z")
I would 100% not recommend you develop your own chat just for support, it’ll be infinitely harder than you think. 😀 ---
**Author:** ![pitt2k](https://avatars.discourse-cdn.com/v4/letter/p/e8c25b/32.png) [@pitt2k](https://community.weweb.io/u/pitt2k)\ **Post date:** [February 6, 2025, 4:08pm UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303/6 "2025-02-06T16:08:18Z")
We’re using Tawk - it is free, simple and works fine with weweb. Obviously the problem is it does not integrate with our users, but for simple support or sales initial contact it is more than ok. ---
**Author:** ![garcilaso](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/garcilaso/32/11683_2.png) [@garcilaso](https://community.weweb.io/u/garcilaso)\ **Post date:** [February 7, 2025, 7:48am UTC](https://community.weweb.io/t/implementing-a-support-chat-any-ideas/16303/7 "2025-02-07T07:48:43Z")
Thank you very much to all the useful replies! I’m going to take a deeper look to the solutions that you provided but i’m not completely sure if they are going to meet my requirements ☹ I’m building a multi-tenant SaaS and the purpose of the chat is to serve as a support tool for each tenant. That means that each tenant should have their “own” chat with their users. I probably need to think a better solution for what I’m trying to accomplish 😛 Thank you all!