# Error on forgot password

**URL:** <https://community.weweb.io/t/error-on-forgot-password/9533>\
**Category:** Ask us anything\
**Tags:** supabase\
**Created:** [July 4, 2024, 2:08pm UTC](https://community.weweb.io/t/error-on-forgot-password/9533 "2024-07-04T14:08:49Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Apptrix](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/apptrix/32/14701_2.png) [@Apptrix](https://community.weweb.io/u/Apptrix)\
**Post date:** [July 4, 2024, 2:08pm UTC](https://community.weweb.io/t/error-on-forgot-password/9533/1 "2024-07-04T14:08:49Z")

</div>

When doing the Supabase password reset flow, it gives an error.

 ![image](https://us1.discourse-cdn.com/flex016/uploads/weweb/original/2X/b/bc6adca2b73bd3d2b480b34c26c5fff9353ceaac.png)

name: “Error”

stack: “Error: Unable to process request at Object.resetPasswordForEmail ([https://cdn.weweb.io/components/1fa0dd68-5069-436c-9a7d-3b54c340f1fa/41df22da-f76a-4711-834e-2e800a683dc7/dist/manager.js:1:158639](https://cdn.weweb.io/components/1fa0dd68-5069-436c-9a7d-3b54c340f1fa/41df22da-f76a-4711-834e-2e800a683dc7/dist/manager.js:1:158639)) at async ae ([https://editor-cdn.weweb.io/ww\_front/public/js/index.323f5a8f.js:1:411787](https://editor-cdn.weweb.io/ww_front/public/js/index.323f5a8f.js:1:411787)) at async ie ([https://editor-cdn.weweb.io/ww\_front/public/js/index.323f5a8f.js:1:396652](https://editor-cdn.weweb.io/ww_front/public/js/index.323f5a8f.js:1:396652)) at async ne ([https://editor-cdn.weweb.io/ww\_front/public/js/index.323f5a8f.js:1:395167](https://editor-cdn.weweb.io/ww_front/public/js/index.323f5a8f.js:1:395167))”

message: “Unable to process request”

cause

\_\_isAuthError: true

name: “AuthApiError”

status: 500

code: undefined

Before it worked normally.

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<div class="post-metadata">

**Author:** ![Broberto](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/broberto/32/5918_2.png) [@Broberto](https://community.weweb.io/u/Broberto)\
**Post date:** [July 4, 2024, 2:32pm UTC](https://community.weweb.io/t/error-on-forgot-password/9533/2 "2024-07-04T14:32:57Z")

</div>

A screenshot of the error from the Network tab would be helpful

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<div class="post-metadata">

**Author:** ![Apptrix](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/apptrix/32/14701_2.png) [@Apptrix](https://community.weweb.io/u/Apptrix)\
**Post date:** [July 4, 2024, 2:56pm UTC](https://community.weweb.io/t/error-on-forgot-password/9533/3 "2024-07-04T14:56:07Z")

</div>

![image](https://us1.discourse-cdn.com/flex016/uploads/weweb/original/2X/d/d68de93ec8a8175ae903b2ebd917daf9d2d21722.png)

1. redirect\_to:

https%3A%2F%[2Feditor.weweb.io](http://2Feditor.weweb.io)%2F3c930111-c689-4253-85cc-2d969be80799%2F1b144e0b-54a2-49d0-93bb-8e66f5eb71fb

1. Solicitar payloadver origem

2. {email: “[helio5\_mendes@hotmail.com](mailto:helio5_mendes@hotmail.com)”, code\_challenge: null, code\_challenge\_method: null,…}

```
1. code_challenge: null
2. code_challenge_method: null
3. email: "helio5_mendes@hotmail.com"
4. gotrue_meta_security: {}

```

{  
“code”: 500,  
“msg”: “Unable to process request”,  
“error\_id”: “8f34dea4-2af6-4a0b-a935-357209c001e0”  
}

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<div class="post-metadata">

**Author:** ![Broberto](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/broberto/32/5918_2.png) [@Broberto](https://community.weweb.io/u/Broberto)\
**Post date:** [July 4, 2024, 3:06pm UTC](https://community.weweb.io/t/error-on-forgot-password/9533/4 "2024-07-04T15:06:31Z")

</div>

Are you using a custom SMTP to send your Registration / Recovery e-mails in Supabase?

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<div class="post-metadata">

**Author:** ![Apptrix](https://sea2.discourse-cdn.com/flex016/user_avatar/community.weweb.io/apptrix/32/14701_2.png) [@Apptrix](https://community.weweb.io/u/Apptrix)\
**Post date:** [July 4, 2024, 5:00pm UTC](https://community.weweb.io/t/error-on-forgot-password/9533/5 "2024-07-04T17:00:18Z")

</div>

@Broberto Thanks for your help, I changed my email password and forgot to update my supabase env